Frequently Ask Questions (FAQ)

Here you can find answers to questions frequently asked.

ORDERS

Where I can get the code for Instant Delivery?
You can get the code under Customer Dashboard > My Digital Order

Please note: You will get code(s) Instantly for payments done with 3-D Secure debit/credit card. If the debit/credit card you used to purchase is not 3-D Secured – we will review your payment and generate the code manually within 1 working day.

What is the daily limit?
The daily limit is AED 500 - if you want to increase the daily limit please email us at [email protected]

  • Orders above AED 500 – we will manually generate the code within 1 working day.

What payment methods are accaptable for Instant Delivery?
We only accept credit/debit card payments for instant delivery.

Which products are eligible for Instant Delivery?
Please click here to view all products available for instant delivery. All PSN, Xbox Live & Steam products for instant delivery will be available soon.

How to redeem code?
You can find redemption instructions here...

Usually all orders will process within 24 hours & local deliveries within UAE will be done in 1-2 business day after the order has been processed & international deliveries will be done in 2-5 working days after the order has been processed.

All orders will process and ship from Sunday to Thursday. Orders placed on Friday & Saturday will be processed and/or shipped the following business day. We will not be processing or shipping orders on Weekends and Public Holidays according to UAE.

Please Note:

  • International deliveries timeline also depends on custom clearance in destination country.
  • Order processing may delay if the product(s) has to be arranged from store.
  • Cash on Delivery (COD) orders will take additional 2 business days for processing

About Customs, Duties and Taxes:
Orders shipped outside United Arab Emirates may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Geekay Games has no control over these charges, nor can Geekay Games predict what they may be.

Note: The Courier company has delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter, please check complete list for UAE ODA & NSA.

A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in-stores due to their popularity.

When an item opens for Pre-Order, we include our best estimate of the availability date. We will always do our best to meet this date. However sometimes production and shipping schedules change, which means we need to update the timing accordingly.

Note: Your credit card will be charged immediately once your Pre-Order is submitted.

The order for digital products will take up to 24 hours for processing and we will manually send you the code by email. Please note that we are not processing digital deliveries on Weekends and Public Holidays according to UAE - the delivery time also depend on payments approval from bank.

If you do not see any emails in your inbox, please check your spam/junk folder.

  • Cash on Delivery / PayPal orders are not eligible for digital deliveries
  • We do not offer Return or Exchange on any digital products
  • For first time purchase, payment verification may increase delivery time

We ship to Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia & United Arab Emirates.

You will receive an email acknowledgement containing the order reference number and details of your purchase or you can login to find all of your successful orders under your Account dashboard > My Orders.

Note: Please also check your Spam/Junk folder.

Yes, you can login and find all of your orders under your Account dashboard > My Orders.
No, our couriers do not deliver to PO Box numbers, we can only make deliveries to a physical location.

Yes! In case you would like to cancel your order kindly send us an email to [email protected] within 24 hours of your confirmation of order. If you order is not shipped we will cancel the order and will process full refund.

UAE Orders: In case the order is cancelled after the shipment dispatched, we will refund the amount after deducting the shipping fee as reflected in your order confirmation. If the shipping fee is not reflecting in your order confirmation (in case of free shipping), the standard fee of AED10 will be deducted.

International Orders: If you order is shipped, we cannot cancel the order.

Digital Products: We do not offer Refund or Exchange on any digital products - please read our Terms & Conditons.

Please note: Refund will take up to 8 business days to process and up to 30 Days to reflect in your card statement.

Please email us as soon as possible with the full, correct address so we can try and change this before the shipment leaves our warehouse.

Yes, the minimum order value must be AED 49 and above. Delivery charges will remain as specified.

PAYMENTS

We accept payments online using:

Visa Card, Master Card, Cash on Delivery & PayPal

Yes, we use industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to our server. All information is kept on a secure server and is protected by a firewall. All transactions will be done through CyberSource, a Visa company.

Yes, we support cash on delivery within the UAE for order values from AED 99 to maximum AED 2000
Yes, PayPal payment method is only available for maximum order values of AED 500
All refund will take up to 8 business days to process and up to 30 days to reflect in your credit card.
No, we do not store your credit / debit card details.

PRODUCTS

Yes, any download games, subscriptions cards or add-ons are region locked. Please refer to products description to make sure you are buying the right product. For example PSN UAE Card may not work on PSN US account.

Please Note: We are unable to Return or Exchange any digital code where regional compatibility is the issue.

Pan European Game Information (PEGI) is a European video game content rating system established to help parents make informed decisions on buying computer and video games with logos on games boxes.

Check PEGI Ratings Guide http://www.pegi.info

The Entertainment Software Rating Board (ESRB) is a self-regulatory organization that assigns age and content ratings, enforces industry-adopted advertising guidelines, and ensures responsible online privacy principles for computer and video games and other entertainment software in Canada and the United States.

Check ESRB Rating Guide http://www.esrb.org

The products listed on Geekay Games website are also available at our stores.

While we make every effort to update our In-Store availability regularly, we recommend you contact the store to ensure the item you want is in-stock. You'll find their phone number, along with their address by clicking on the store name in the availability results. In many cases a Geekay Games will be able to set the item aside until you arrive to purchase it.

Note: Prices listed on our website are for online purchases only, so please be aware that in-store pricing may vary.

All games (Software's), Subscription Cards does not come with warranty. However, some Accessories & Console (Hardware) have different warranty conditions depending on the manufacturer only if mentioned on the products page.

Account

To verify your mobile number:

  1. Go to Address Book and Edit or change your existing address
  2. Select your country code and enter your mobile number
  3. After you verify the number, we'll send you a 4-digit code via text message (SMS)
  4. Enter your code and save address

Please Note: The SMS usually delivers to you within 5 to 10 seconds, however sometime it takes longer than usual.

If you have issue receiving SMS on your mobile number, please message us on our WhatsApp number +971 4 3361706 and we will manually verify your mobile number.

WhatsApp