Frequently Ask Questions (FAQ)
Here you can find answers to questions frequently asked.
Usually all orders will process within 24 hours & local deliveries within UAE will be done in 1-2 business day after the order has been processed & international deliveries will be done in 2-5 working days after the order has been processed.
All orders will process and ship from Sunday to Thursday. Orders placed on Friday & Saturday will be processed and/or shipped the following business day. We will not be processing or shipping orders on Weekends and Public Holidays according to UAE.
- International deliveries timeline also depends on custom clearance in destination country.
- Order processing may delay if the product(s) has to be arranged from store.
- Cash on Delivery (COD) orders will take additional 2 business days for processing
- Delivery to Qatar may take up to 2 weeks (including Preorder items from date of release)
About Customs, Duties and Taxes:
Orders shipped outside United Arab Emirates may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Geekay Games has no control over these charges, nor can Geekay Games predict what they may be.
Note: The Courier company has delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter, please check complete list for UAE ODA & NSA.
A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in-stores due to their popularity.
When an item opens for Pre-Order, we include our best estimate of the availability date. We will always do our best to meet this date. However sometimes production and shipping schedules change, which means we need to update the timing accordingly.
Note: Your credit card will be charged immediately once your Pre-Order is submitted.
We ship to Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia & United Arab Emirates.
You will receive an email acknowledgement containing the order reference number and details of your purchase.
Note: Please also check your Spam (trash) folder.
Yes! In case you would like to cancel your order kindly send us an email to [email protected] within 24 hours of your confirmation of order. If you order is not shipped we will cancel the order and will process full refund.
In case the order is cancelled after the shipment dispatched, we will refund the amount after deducting the shipping fee as reflected in your order confirmation. If the shipping fee is not reflecting in your order confirmation (in case of free shipping), the standard fee of AED10 will be deducted.
* Refund will take 8 business days to process and up to 30 Days to reflect in your credit card.
Please email us as soon as possible with the full, correct address so we can try and change this before the shipment leaves our warehouse.
Yes, the minimum order value must be AED 49 and above. Delivery charges will remain as specified.
We accept payments online using:
Yes, we use industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to our server. All information is kept on a secure server and is protected by a firewall. All transactions will be done through CyberSource, a Visa company.
Pan European Game Information (PEGI) is a European video game content rating system established to help parents make informed decisions on buying computer and video games with logos on games boxes.
Check PEGI Ratings Guide http://www.pegi.info
The Entertainment Software Rating Board (ESRB) is a self-regulatory organization that assigns age and content ratings, enforces industry-adopted advertising guidelines, and ensures responsible online privacy principles for computer and video games and other entertainment software in Canada and the United States.
Check ESRB Rating Guide http://www.esrb.org
The products listed on Geekay Games website are also available at our stores.
While we make every effort to update our In-Store availability regularly, we recommend you contact the store to ensure the item you want is in-stock. You'll find their phone number, along with their address by clicking on the store name in the availability results. In many cases a Geekay Games will be able to set the item aside until you arrive to purchase it.
Note: Prices listed on our website are for online purchases only, so please be aware that in-store pricing may vary.
All games (Software's), Subscription Cards does not come with warranty. However, some Accessories & Console (Hardware) have different warranty conditions depending on the manufacturer only if mentioned on the products page.