General Questions

What is PEGI & ESRB Rating?


Pan European Game Information (PEGI) is a European video game content rating system established to help parents make informed decisions on buying computer and video games with logos on games boxes.

Check PEGI Ratings Guide


The Entertainment Software Rating Board (ESRB) is a self-regulatory organization that assigns age and content ratings, enforces industry-adopted advertising guidelines, and ensures responsible online privacy principles for computer and video games and other entertainment software in Canada and the United States.

Check ESRB Rating Guide

In-Store Availability

The products listed on Geekay Games website are also available at our stores. You can easily check for in-store availability online.

While we make every effort to update our In-Store availability regularly, we recommend you contact the store to ensure the item you want is in-stock. You'll find their phone number, along with their address by clicking on the store name in the availability results. In many cases a Geekay Games will be able to set the item aside until you arrive to purchase it.

Note: Prices listed on our website are for online purchases only, so please be aware that in-store pricing may vary.

Product Availability

The products listed on Geekay Games website are currently in stock. Items that are pre-ordered will ship on the release date specified. In rare cases, we may take your order and then discover that a product is not available for shipping (i.e., it is damaged or defective). In the event that Geekay Games is not able to ship out the product you have ordered, we will notify you via e-mail and do our utmost to fulfill the order as soon as possible.

Product Warranty

All games (Software's) does not come with warranty. However some Accessories & Console have different warranty conditions depending on the manufacturer. The best way of finding out what warranty you have with your console is to check out the relevant manufacturer’s websites.

How to Contact Customer Service

For answers to our most common questions please view the pages below.


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